Return Policy

At Gauris Creations, every crochet piece is handmade with love, care, and attention to detail. We want you to feel delighted with your purchase, and we stand by the quality of our creations. Please read our return and exchange policy carefully before placing an order.

Eligibility for Returns

We accept returns only under the following conditions:

• The item is damaged or defective upon arrival.

• You received the wrong item.

• The request for return is made within 7 days of delivery.

Due to the nature of handmade crochet items, we do not accept returns for reasons such as change of mind, dislike of color variations, or minor differences in stitching, as these are part of the charm of handcrafted goods.

Non-Returnable Items

The following cannot be returned or exchanged:

• Customized or personalized crochet orders

• Items bought on sale or during special promotions

• Used, washed, or altered items

How to Request a Return

1. Email us at [your email] within 7 days of receiving your order.

2. Include your order number, photos of the product, and the reason for return.

3. Our team will review your request and confirm if it’s eligible for return.

Refunds & Exchanges

• If approved, you may choose between a replacement item or a refund.

• Refunds will be credited within 5–7 business days after we receive the returned product.

• Shipping costs are non-refundable, unless the return is due to our error.

Shipping Back Returns

• You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• Items must be shipped back in their original condition and packaging.

Our Commitment

Every crochet item in our shop is handmade, making each piece unique. Slight variations in color, pattern, or size are part of their handmade charm and not considered defects. We deeply value your support and aim to ensure you have a positive shopping experience with us.